At northstone-official.com, our mission is to provide our customers with a unique and satisfying shopping experience. Therefore, we make our absolute best effort to make sure that our product descriptions are informative, accurate and reliable.
ORDER CANCELLATION POLICY: We are confident about our ability to process all orders efficiently and accurately. If you wish to cancel your order for any reason, please email us at firstname.lastname@example.org within 12 hours. Also, we don’t accept partial cancellation, you will have to cancel your order all at once. After 12 hours, the order will be accepted as final and ready to ship to your doorstep!
RETURNS: Our return policy lasts 1 full year. If 1 full calendar year has gone by since you received the item, unfortunately we can’t offer you a refund or exchange.
HOW TO RETURN YOUR ITEM?: We only accept returns for eligible items by mail. Please follow the next steps: Contact us regarding your eligible item via email to request a return merchandise authorization number (RMA) and the address for returns. Once you receive your return merchandise authorization number, fill out the form you receive, and include it with your return package. Please also mark the exterior of your package with your return authorization number Only pre-authorized returns (complete with return merchandise authorization number) will be accepted by our shipping department. Packages without a return merchandise authorization number will be returned to sender and we will accept no liability for them You, the customer, will be responsible for shipping and packaging costs related to returning or exchanging an item. If you receive a refund, the cost of return shipping will be deducted from your refund. We will not accept returns, Cash on Delivery (COD), or prepay for return shipping When you return an item, we encourage you to choose a service that will provide you with tracking and that will allow you to insure your shipment. Tracking ensures that you know when your return has arrived at our warehouse and if it gets damaged in shipping, you may be able to recoup the cost of the product from the carrier. We are not responsible for lost, damaged or misdirected returns. Once we receive your item and verify its condition, we will email you to confirm receipt and will issue you a refund to your original method of payment. We will only refund the purchase price of the item. Shipping, handling, processing and customs fees are non-refundable The item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. For damaged item, no need to return the damaged item received, simply contact us at email@example.com with a receipt or proof of purchase as well as a photo of the damaged product. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
REFUNDS (IF APPLICABLE): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (IF APPLICABLE): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.